The Shared Services & Outsourcing Impact Awards is a globally recognised, annual industry awards ceremony, which honours and celebrates SSOs and service delivery teams who have exceeded industry standards in their SS&O initiatives. Taking place in the evening of the Main Conference Day 1, 14 October 2025.
Winners will be honoured at the annual Shared Services & Outsourcing Impact Awards Networking Dinner on 14 October 2025 at One Farrer Hotel, Singapore, where they will be celebrated for their contributions to the industry. The event offers a unique opportunity for networking, learning, and inspiration and a chance for you and your Shared Services peers to celebrate your achievements together as a team.
Submission Opens Submission Deadline Shortlisted Finalist Announcement Winners Announcement
All applications are judged by a panel of industry experts – practitioners who have been selected based on their broad experience within Shared Services. As such, the Impact Award judges are exemplary members of the services delivery community. Winners are selected through unanimous agreement between the judges. SSON has no influence on the judges’ decisions, so winning an award is a genuine honor and acknowledgement of the winning team’s success, impact – and hard work.
Entries are scored using pre-determined criteria, with written entries being assessed to provide short-listed finalists. Winners from each category are identified based on the highest scores. The scores will be awarded based on two parts:
Automation has changed the nature of SSO/GBS work over the past decade plus. The impact of automation on service delivery can take many forms – workflow technology, self-service systems, Robotic Process Automation, and now also Artificial Intelligence. The options are endless and ever-expanding. This Automation Impact award is focused on the strategic automation methodology being implemented, its benefits, and the hard, quantifiable impact that automation has brought to shared services.
Traditional Business Continuity Plans have come under the spotlight since the pandemic caused major upheavals. Shared Services operating at the forefront of business support have had to reconsider their resilience strategies and double down on them to reassure the enterprise. This award category is focused on crisis management, risk management, and business continuity strategies that are securing long-term stability in shared services and global business services, with a focus on long-term impact.
Change Management & Business Transformation can take many forms: a different means of managing service delivery, increasing specialised knowledge, offering “expertise” services, accelerating digital transformation, embracing the workforce of the future, etc. Shared Services are the engines driving transformation, so how are they reflecting today’s enterprise priorities? Alongside any transformation, the ability to manage change as part of your day-to-day operations is crucial to ensure the cultural transformation required for execution and growth. This award is focused on the strategy, improvement methodology, benefits and impacts achieved by Shared Services along with their ability to navigate hyper-change.
Creative Talent Management can take many forms: long term leadership capability, building a strong talent pool, creating a culture in which managers are accountable for their talent, defining the right profile of people and skills, etc. Managing talent effectively is a major challenge. This award category is focused on the strategy, skill sets, improvement methodology, the rise of digital talent, benefits, and hard improvements that Shared Services have achieved in talent management. Customer Centricity in Shared Services can take many forms: understanding and meeting customers’ expectations, effective management of customer needs, designing the experience, complaints resolutions, developing metrics that matter, and encouraging feedback that drives continuous improvement. As customer expectations and behaviours have caused seismic shifts across business models, organisations have enhanced their focus on customer experience through front, middle and back-office processes. This Award will focus on how business services are driving a consistent and seamless experience across all of customer touchpoints. This award category is focused on the strategy, methodology, benefits, and hard improvements Shared Services have made to improve the focus on their customers.
Diverse teams yield superior results in complex tasks, driving innovation and problem-solving. DEI thus offers both ethical and strategic advantages, benefiting both individuals and organisations. This award celebrates SSO/GBS that prove outstanding commitment to DEI in their operations and can showcase the impact of this approach. By recognising and honoring successful DEI strategies across the full spectrum of diversity – including gender, ethnicity, age, generation, orientation, religion, caste, and ability (i.e. hearing, vision, mobility impaired) – SSON aims to inspire and encourage all Shared Services to prioritise these critical values into their core strategies, thereby enhancing their ability to serve diverse clients and stakeholders effectively.
Finance Transformation can be measured in various ways. Cost cutting, of course, but also value-generation, faster cycle times, data standardisation, or leveraging cognitive technology to improve decision-making – to name just a few. This application focuses on the results or outputs of a specific Finance Transformation, highlighting its impact in measurable terms compared to the initial baseline.
HR Impact can take many forms: improving employee experience, becoming an employer of choice, elevating self-service capabilities, increasing personalisation and customisation, better business partnering, leveraging analytics to support HR processes, reducing cost, and fostering innovation through digitalization and new generation technologies. This award category is focused on HR transformation resulting in measurable “impact” such as cost, capability, workforce, talent, etc.
Process improvement can take many forms: Eliminating waste in operations, eliminating friction points for customers, process redesign as part of continuous improvement, innovations in process outcomes or even training related processes. Value creation means delivering shareholder value in terms of either top-line growth, bottom-line improvements or even experience related value-add. This award category is focused on the strategy, improvement methodology and benefits/hard improvements in process improvement and value creation that have been made by a shared services organisation.
Service providers form an invaluable part of the service delivery ecosystem. For those SSO/GBS that elect to use a third party BPO (business process outsourcer), the resources they can tap, along with the expertise and technology thus offered, are core reasons for outsourcing. There are hundreds of service providers that Shared Services Organisations can utilise to help improve their processes, apply their technologies and achieve a higher level of service for internal customers. This award category is focused on singling out a service provider that has improved a SSO’s impact and efficiencies beyond the original scope – and which has, therefore, become an invaluable partner – not only to the SSO, but the business, as well.
There are hundreds, if not thousands, of technologies that Shared Services can utilise to improve their performance and outputs. This award category is focused on singling out one technology solution that has significantly impacted the Shared Services’ performance to the extent that it has become invaluable. This application could relate to a new implementation or expanded use of an existing technology.
Head, SSC Delivery Excellence Team Essilor Shared Services Philippines Inc. Head of GFS APAC
AstraZeneca APBS Sdn Bhd
Head of PMI Business Solutions (Philippines) Inc.
PMI GBS Head Europe & APMEA
Kerry
Managing Director
PepsiCo India Capability Centre
Head of Hub Poland
Fresenius Medical Care
Takeda Business Solutions Japan Head & Japan Site Lead
Takeda
Head of Global Financial Markets Operations Strategy and Learning & Development
Standard Chartered
Vice President - Mondelēz Digital Services
Mondelēz International
Global Head AGS & Head AGS India
Alcon Global Services (AGS)
Head
UOB Innovation Hub 2
Hub Head Asia Pacific
Siemens Global Business Services
Cargill Business Services Global PPMO Leader/ Nanjing Center Lead
Cargill
Welcome to Shared Services & Outsourcing Impact Awards
IMPORTANT DATES
December 2024
2 May 2025
20 June 2025
14 October 2025
JUDGING CRITERIA
2025 AWARD CATEGORIES
AUTOMATION IMPACT AWARD
BUSINESS RESILIENCE IMPACT AWARD
CHANGE MANAGEMENT & BUSINESS TRANSFORMATION IMPACT AWARD
CREATIVE TALENT MANAGEMENT IMPACT AWARD
CUSTOMER CENTRICITY IMPACT AWARD
DIVERSITY, EQUITY & INCLUSION IMPACT AWARD
FINANCE TRANSFORMATION IMPACT AWARD
HUMAN RESOURCES TRANSFORMATION IMPACT AWARD
PROCESS IMPROVEMENT & VALUE CREATION IMPACT AWARD
SERVICE PROVIDER OF THE YEAR AWARD
TECHNOLOGY OF THE YEAR AWARD
PAST PARTICIPANTS
THANK YOU TO OUR 2024 JUDGES
BETH A. VILLANUEVA
RUSSELL PARRY
SHARMINI KRISHNAN
VANESSA RECHTER
DESHANT KAILA
NATALIA STAWARZ
YASUTAKA ZUSHI
PATRICIA FRANCIS
RAJEEV MALL
VINEET DWIVEDI
PHILIP TAN
NAVEEN MOHAN
ABBY ZHAO
Terms and Conditions
