GBS Asia Awards 2024
The GBS Asia Awards, organized by GBS Malaysia, a Chapter of PIKOM, now in its 13th edition, stands as the flagship event annually recognizing excellence within the Global Business Services (GBS) industry. These awards honor organizations and individuals who have significantly contributed to the advancement, enhancement, and expansion of the GBS industry in Malaysia and Asia. The event serves as a national beacon for setting global best practices and exemplifying the pursuit of distinction across the diverse categories. Each year, the awards highlight service orientation and the value-driven outcomes achieved through GBS models, cementing its reputation as a testament to excellence in the field.
Eligibility
1. Pre-requisite Criteria:
- Companies, government/public-sector organizations registered and operating within or outside Malaysia (regardless of their shareholding structure) are eligible to participate in these Awards.
- Individuals who are rightfully employed with an organization registered in Malaysia.
2. Eligibility Criteria
- For engagements to be submitted for awards, GBS Malaysia intends to create as much inclusivity as possible. However, for purposes of ensuring that these awards compliment global expectations as also reflect the marketplace realities, the following principal conditions have to be necessarily met to qualify for inclusion.
- All engagements must fulfill requirements and legal obligations of a "contract".
- All engagements must be reflective of a “relationship” between business entities. Any business-to customer engagement is considered out of scope.
- The engagements have to reflect deployment of "technology enabled knowledge workers".
- All engagements should be governed, at the minimum, with tangible and agreed "service level agreements".
Submission Guidelines
Corporate: Demonstrate your leadership in operational excellence, strategic growth initiatives, and innovation across IT, Finance, Customer Experience, and more. New categories include recognizing our local companies whom are spearheading growth and innovation under the category of “Malaysian Trailblazers Pioneering Growth in GBS”.
Individual: Highlight the exceptional talent within your teams. Nominate outstanding professionals in IT, Finance, HR, Contact Centers, and emerging areas like ESG & Women Leadership.
Award Categories – Corporate
Award Categories – Individual
Entry Guidelines – Eligibility & Submission Process
To ensure a smooth and successful application process, kindly adhere to the following guidelines:
- Eligibility: All companies and individuals registered and conducting business within and outside Malaysia are welcome to participate.
- Submission Requirements: To be considered, nominations must be complete. Please ensure all required fields marked with an asterisk (*) on the submission form are filled out.
- Supporting Documentation: Strengthen your nomination by including relevant documentation that substantiates your achievements.
- Additional Materials: Feel free to attach additional documents (up to 20MB) to provide further details about your accomplishments.
- Transparency: We encourage clear and concise communication. Confidential language such as ‘Private & Confidential” and etc. should be avoided. If a section is not applicable to your submission, simply state "Not Undertaken."
- Selection Process: A multi-tiered judging process ensures a fair and rigorous evaluation, recognizing the most deserving entries. Individual category finalists will be selected through an online judging process whilst finalists in corporate categories will be invited to participate in a physical presentation to further elaborate on their achievements after completing the first-tier online judging.
- Tier I – Applicable to both Award categories (Corporate and Individual).
- Tier II – Applicable only for Corporate categories (and not for Individual categories). The top 2 shortlisted finalists for each Corporate categories will be invited for a virtual presentation. The scores from this session will be consolidated and aggregated with Tier I scores to determine the winner for each category.
Winners for various Individual categories shall be subject only to online judgment (Tier I) and finalists determined.
The GBS Asia Awards are dedicated to recognizing the pinnacle of achievement within the GBS industry. A rigorous selection process ensures only the most outstanding submissions are shortlisted, upholding the program's commitment to excellence. If a category receives no entries meeting these exceptional standards, the award may not be presented, preserving the program's integrity and reserving recognition for truly deserving accomplishments.
- Winner Announcement: To celebrate the very best, the winners of both award categories will be announced at the exclusive GBS Awards Gala Dinner Night and not prior to that. For complete confidence in the GBS Asia Awards' rigorous judging process, all decisions are conclusive and not open to appeal.
- Disqualification: Any breaches to the above may result in disqualification without any explanations provided.
Exclusions
Corporate Awards – Ongoing contracts are eligible for submissions, subject to clear evidence of "commencement of implementation". Contracts that have just been awarded but yet to be implemented are ineligible.
Following types of services are considered exclusive and out of scope for the stated awards.
- Short term discrete projects/engagements such as sales campaigns, launches, etc.
- Short term Systems Integration engagements
- Staff Placement of non-knowledge workers where vendors only supply human resources to end-users.
- Pre-sales consulting engagements which do not lead to recurring outsourcing contracts. Such consulting engagements are not considered inclusive for any of the award categories.
- Training & Workshop related engagements – should these be a part of a larger services deal they would be considered inclusive, but not engagements where end-users have sought training/workshop services exclusively.
- Hardware procurement, replenishment and installation.
- Procurement, installation and post-sales maintenance of software/products that do not have any service components, excluding enterprise solutions.
Nomination Fee
|
Corporate Category |
Individual Category |
|
| Member | RM 1,500.00 | RM 800 |
| Non-member | RM 2,500.00 | RM 1,300 |
* OM Corporate Partners enjoy entitled discounts
** Join as a member click HERE
Payment Method:
- By Cheque
All cheque must be crossed A/C Payee Only and made payable to: PIKOM - By TT/Giro or Direct Bank-in
Malayan Banking Berhad: Account No. 5141 5032 7167 (Swift Code: MBBEMYKL)
Timeline
Judging Criteria
Corporate Category
Operational Excellence – Information Technology, Human Resources, Finance & Accounting and Contact Centers
Awards Focus - Project Focus: Achieve Operational Excellence. Showcase how your organization streamlines core functions (IT, HR, Finance & Accounting, Contact Centers) through innovative practices. Highlight technology implementation, adherence to global standards, high-performing teams, and demonstrate positive impact on performance.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Technology | 20% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| Global Standards/Best Practices | 20% | Global Standards/Best Practices | 60% |
| Product Stability & Reliability | 40% | ||
| Functionalities, Team & Implementation | 20% | Scalability of Operation | 50% |
| Team Composition | 50% | ||
| Quality & Application of Technology | 20% | Content & Standard | 60% |
| Product Stability & Reliability | 40% | ||
| Evidence of Outcome | 20% | Client Satisfaction | 50% |
| Evidence of cost savings | 50% |
Nominations must be accompanied by a good quality, high resolution Company logos which can be used for publicity purposes.
Best Practices – Information Technology, Business Process Transformation.
Awards Focus – Digital Innovation: Recognizes organizations that leverage IT as a catalyst for digital innovation across infrastructure, systems, and business process transformation. Assessment on approach to technology – are you pioneering new solutions or simply following the crowd? Evaluate your commitment to global best practices and the scalability, reliability, and smooth implementation of solutions. Demonstrate a clear digital vision, achieving measurable results like client satisfaction and cost savings.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Technology | 20% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| Global Standards/Best Practices | 20% | Global Standards/Best Practices | 60% |
| Product Stability & Reliability | 40% | ||
| Functionalities, Team & Implementation | 20% | Scalability of Operation | 50% |
| Team Composition | 50% | ||
| Compliance Culture | 20% | Content & Standard | 60% |
| Demonstrate compliance to industry standards | 40% | ||
| Evidence of Outcome | 20% | Client Satisfaction | 50% |
| Evidence of cost savings | 50% |
Nominations must be accompanied by a good quality, high resolution Company logos which can be used for publicity purposes.
Best Practices – Best Business Continuity Plan Award
Awards Focus – Digital Innovation: Recognizes organizations that go beyond the ordinary. Innovative plans leveraging digital solutions (think automation, cloud services, digitalization) to ensure operational resilience during disruptions. Scalability, timely resolutions and creative thinking are also key, ensuring plans adapt and thrive in today's dynamic digital world.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| BCP Strategy | 25% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| BCP Standards adopted and description | 25% | Proof of standards adopted | 50% |
| Best Practices exercised | 50% | ||
| Risk Assessment | 25% | Crises Risk Assessment | 40% |
| Business Impact Analysis | 60% | ||
| Functionalities, Team & Implementation | 25% | Scalability of Operation | 50% |
| Team Composition | 50% |
Nominations must be accompanied by a good quality, high resolution Company logos which can be used for publicity purposes.
Best Practices – Best Digital Transformation Provider of the Year
Awards Focus – Digital Innovation: Honors companies that excel in both the "how" and "what" of digital transformation. Evaluating the commitment to cutting-edge solutions (trendsetting and proprietary tools) alongside flawless delivery (investments and scalability). Social impact of services, focusing on accessibility and positive quality-of-life changes will also be taken into consideration. This award recognizes providers who not only deliver successful transformations but also leave a positive impact on society.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Delivery Commitment | 25% | Investments | 60% |
| Trend Setting, creativity | 40% | ||
| Uniqueness of digital transformation services provided | 25% | Tools deployed, Propriety tools, | 100% |
| Functionalities, Team & Implementation | 25% | Scalability of Operation | 50% |
| Team Composition | 50% | ||
| Evidence of impact | 25% | Accessibility & Reach | 50% |
| Social Integration & Impact on Quality of Life | 50% |
Nominations must be accompanied by a good quality, high resolution Company logos which can be used for publicity purposes.
Coporate Growth – Infrastructure Management Services.
Awards Focus – Organization Focus: Recognizes organizations that achieve significant growth through innovative approaches to IT infrastructure. Considering the technology used, its adherence to global best practices and reliability, as well as the team's ability to scale and implement solutions effectively. A strong compliance culture demonstrating positive outcomes, including client satisfaction, value creation and cost savings, will be key factors. This award celebrates organizations that leverage infrastructure as a springboard for their overall corporate growth.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Technology | 20% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| Global Standards/Best Practices | 20% | Global Standards/Best Practices | 60% |
| Product Stability & Reliability | 40% | ||
| Functionalities, Team & Implementation | 20% | Scalability of Operation | 50% |
| Team Composition | 50% | ||
| Compliance Culture | 20% | Content & Standard | 60% |
| Demonstrate compliance to industry standards | 40% | ||
| Evidence of Outcome | 20% | Client Satisfaction | 50% |
| Evidence of cost savings | 50% |
Nominations must be accompanied by a good quality, high resolution Company logos which can be used for publicity purposes.
Coporate Growth – Corporate Social Responsibility
Awards Focus – Organization Focus: Recognizes organizations deeply committed to positive social impact. Innovative partnerships and collaborations to maximize reach and accessibility will be evaluated. Assessment will also be on scalability and team composition supporting these initiatives, ensuring long-term effectiveness. Ultimately, the award honors organizations that integrate social responsibility into their core values, demonstrating a measurable positive impact on the lives of others.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Delivery Commitment | 25% | Investments | 60% |
| Trend Setting, creativity | 40% | ||
| Partnerships & Collaboration | 25% | Evidence of partnership & collaborations | 100% |
| Functionalities, Team & Implementation | 25% | Scalability of Operation | 50% |
| Team Composition | 50% | ||
| Evidence of impact | 25% | Accessibility & Reach | 50% |
| Social Integration & Impact on Quality of Life | 50% |
Nominations must be accompanied by a good quality, high resolution Company logos which can be used for publicity purposes.
Corporate Growth - Best New GBS Provider of the Year
Awards Focus – Organization Focus: Spotlights rising stars with a clear vision for innovation. A well-defined go-to-market strategy showcasing market savvy and growth potential is key. This award recognizes providers who invest in talent development, ensuring a skilled team to fulfill their promises. Scalability and a strong team composition are crucial to achieve ambitious goals. This award celebrates new providers with the vision, strategy execution, and talent to become a major force in the GBS landscape.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Vision & Mission | 25% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| Go to market Strategy | 25% | Market Share & Potential | 50% |
| Business and Financial Model/Strategy | 50% | ||
| Talent Development Map | 25% | User Requirements | 50% |
| Compatibility and Interoperability | 50% | ||
| Functionalities, Team & Implementation | 25% | Scalability of Operation | 50% |
| Team Composition | 50% |
Nominations must be accompanied by a good quality, high resolution Company logos which can be used for publicity purposes.
Corporate Growth – Regional GBS Company of the Year
Awards Focus – Organization Focus: Honors organizations achieving exceptional growth across their region. They consider a clear vision focused on innovation and a well-defined regional business plan demonstrating market potential. Job creation and fostering a diverse, culturally integrated workforce are also key factors. Ultimately, this award recognizes a company that excels in both strategic expansion and building a strong regional presence.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Vision & Mission | 25% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| Regional Business Plan expansion | 25% | Market Share & Potential | 50% |
| Business and Financial Model/Strategy | 50% | ||
| Job created & cultural workforce | 25% | Job created | 30% |
| Cultural workforce integration | 70% | ||
| Functionalities, Team & Implementation | 25% | Scalability of Operation | 50% |
| Team Composition | 50% |
Nominations must be accompanied by a good quality, high resolution Company logos which can be used for publicity purposes.
Corporate Growth – Best Digital GBS Provider of the Year
Awards Focus – Organization Focus: Recognizes companies leading the charge in digital transformation. They seek a clear vision driven by innovation, coupled with a well-defined disruption strategy that leverages digital tools to create efficiencies and gain a competitive edge. A strong talent roadmap showcasing commitment to employee training and career development is also crucial. Ultimately, this award celebrates providers with the vision, strategy, talent and results to excel in the ever-evolving digital landscape.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Vision & Mission | 25% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| Disruption Strategy – digital transformation | 25% | Proof of strategy to scale and adopt to business needs | 50% |
| Area of deployment for efficiencies and advantage points | 50% | ||
| Talent Roadmap | 25% | Training Need Analysis | 40% |
| Career Development Commitment & Path | 60% | ||
| Functionalities, Team & Implementation | 25% | Scalability of Operation | 50% |
| Team Composition | 50% |
Nominations must be accompanied by a good quality, high resolution Company logos which can be used for publicity purposes.
Corporate Growth – Best Customer Experience Organization of the Year
Awards Focus – Organization Focus: Recognizes companies excelling in creating a seamless and positive customer journey. They assess the innovative use of technology to enhance the experience, alongside a well-defined customer experience strategy demonstrating improved customer satisfaction and business performance. They also consider the scalability of these initiatives and the team behind them, ensuring a long-lasting impact. This award honors organizations making customer experience a core value, driving both customer loyalty and business growth.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Technology Deployment | 25% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| Customer Experience Strategy | 25% | Effectiveness of strategy | 50% |
| Effect of Strategy on customers | 50% | ||
| Impact | 25% | Impact of the CE strategy on business performance | 40% |
| Business Impact Analysis | 60% | ||
| Functionalities, Team & Implementation | 25% | Scalability of Operation | 50% |
| Team Composition | 50% |
Nominations must be accompanied by a good quality, high resolution Company logos which can be used for publicity purposes.
Corporate Growth – Best Flexible Work Organization of the Year
Awards Focus – Organization Focus: Spotlights companies creating a win-win through innovative WFH strategies. They assess the creativity and effectiveness of your remote work plan, alongside its impact on employee well-being with career development and work-balance initiatives. Performance measurement and optimization within a flexible environment are also crucial. The award recognizes organizations that leverage flexible work models to fuel both employee satisfaction, experience and business growth, achieved through strong engagement programs and a diverse team.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| WFH Strategy | 25% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| Employment | 25% | Career advancement opportunities | 50% |
| Work balance strategy | 50% | ||
| Performance and output measurement | 25% | Area of deployment for efficiencies and advantage points | 40% |
| Performance measurement (metrics & outcome) | 60% | ||
| Functionalities, Team & Implementation | 25% | Engagement programmes | 50% |
| Team Composition | 50% |
Nominations must be accompanied by a good quality, high resolution Company logos which can be used for publicity purposes.
Corporate Growth – Best Cloud Based Services Organization of the Year
Awards Focus – Organization Focus: Recognizes companies leading the way in secure and reliable cloud solutions. They assess your commitment to compliance through strong accreditation and data governance policies. Reliability and performance are crucial, with a focus on service level agreements and disaster recovery plans. Delivery commitment is key, considering technical and operational capabilities alongside competitive edge and innovative spirit. This award honors organizations that leverage cloud technology to achieve scalability, deliver exceptional service, and drive business growth.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Certification and Data Governance | 25% | Accreditation and Compliance | 50% |
| Legal and regulatory obligations Policy framework | 50% | ||
| Reliability and Performance | 25% | SLA’s & service processes | 60% |
| Disaster recovery and risk insurance | 40% | ||
| Delivery Commitment | 25% | Technical and Operational Capabilities | 30% |
| Competitive market position, business aspirations | 70% | ||
| Technology & Innovation | 25% | Service delivery and business terms. Objectives, policies, exclusions and caveats. | 40% |
| Scalability, Innovation and service level agreements | 60% |
Nominations must be accompanied by a good quality, high resolution Company logos which can be used for publicity purposes.
Corporate Growth – Best Data Analytics Organization of the Year
Awards Focus – Organization Focus: Honors companies at the forefront of data-driven decision making. They evaluate your commitment to data governance through robust accreditation and compliance policies. A strong technological framework and seamless system integration are key, ensuring the capture and analysis of the right data. The award also recognizes companies that invest in their people, with effective onboarding, training, and upskilling programs for a data-savvy workforce.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Certification and Data Governance | 25% | Accreditation and Compliance | 50% |
| Legal and regulatory obligations Policy framework | 50% | ||
| Technology and Framework readiness | 25% | System integration | 60% |
| Right/required data architecture | 40% | ||
| Employee | 25% | Onboarding and training | 70% |
| Investment and upskilling | 30% | ||
| Implementing Conclusions | 25% | Data quality and KPI’s | 70% |
| Statistical Analysis | 30% |
Nominations must be accompanied by a good quality, high resolution Company logos which can be used for publicity purposes.
Corporate Growth – Best Automation Organization of the Year
Awards Focus – Organization Focus: Honors companies that use smart tech (AI/ML) to automate repetitive tasks. They look for clear business goals, focus on people (upskilling, happier workforce), and effective technology that delivers measurable results and optimizes operations across the organization. This award celebrates companies that leverage automation for growth and a better work environment.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Business Strategy | 25% | Alignment and Priority of critical business processes | 40% |
| Scaling of automation and organizational scope, redefinition | 60% | ||
| People & Wok Enhancement | 25% | Skill gaps and talent acquisition, enhancement of human productivity. Impact on productivity and improved quality of life | 60% |
| Communication and embedding expertise into automation solutions and framework | 40% | ||
| Technology Deployment | 25% | Operating Model and cross functional collaboration | 30% |
| Ease of deployment of technologies | 70% | ||
| Automation Performance Analytics | 25% | Enterprise wide optimization for their business | 40% |
| Data quality and KPI’s | 60% |
Nominations must be accompanied by a good quality, high resolution Company logos which can be used for publicity purposes.
Corporate Growth – Malaysian Trailblazers Pioneering Growth in GBS
Awards Focus – Organization Focus: Celebrates Malaysian organizations pioneering growth in the GBS industry. They consider innovative solutions and a focus on talent development. Market expansion through customer acquisition and revenue growth is key. Strong leadership with a positive company culture, social responsibility initiatives, and industry recognition are also valued. The award recognizes significant contributions to the Malaysian economy through job creation, domestic and/or export activities.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Development | 30% | Innovative solutions & approaches | 50% |
| Talent | 50% | ||
| Market Expansion | 25% | Customer acquisition & retention | 60% |
| Revenue growth | 40% | ||
| Leadership | 20% | Company culture, & social responsibility initiatives | 70% |
| Industry recognition | 30% | ||
| Contribution to the Economy | 25% | Job creation | 40% |
| Domestic and/or Export activities | 60% |
Nominations must be accompanied by a good quality, high resolution Company logos which can be used for publicity purposes.
Corporate Growth – Work From Home (WFH) Company of the Year
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| WFH Strategy | 25% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| Crises Management | 25% | Speed of deployment | 50% |
| Best Practices exercised | 50% | ||
| Performance and output measurement | 25% | Area of deployment for efficiencies and advantage points | 40% |
| Performance measurement (metrics & outcome) | 60% | ||
| Functionalities, Team & Implementation | 25% | Home setup | 50% |
| Team Composition | 50% |
Nominations must be accompanied by a good quality, high resolution Company logos which can be used for publicity purposes.
Individual Category
Best Professional Agent – Information Technology, Human Resources, Finance & Accounting, Contact Centers
Recognizes top performers across IT, HR, Finance & Accounting, and Contact Centers. They assess technical knowledge, innovative problem-solving, and team leadership. Training, certifications, and past achievements are also key. This award honors exceptional individuals who drive results and propel their organizations forward.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Acquired Knowledge | 20% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| People Management | 20% | Leadership | 50% |
| Team Composition | 50% | ||
| Problem solving | 20% | Number of incidences | 30% |
| Evidence of problem resolved | 70% | ||
| Acquired competencies | 20% | Relevant training completed | 50% |
| Certifications received | 50% | ||
| Overall Achievement | 20% | Recognition received | 50% |
| Why win the award | 50% |
Nominations must be accompanied by a good quality, electronic photograph that can be used for publicity purposes.
Best Team Leader – Information Technology, Human Resources, Finance & Accounting, Contact Centers
Recognizes top performers across IT, HR, Finance & Accounting, and Contact Centers. They assess technical knowledge, innovative problem-solving, and team leadership. Training, certifications, and past achievements are also key. This award honors exceptional individuals who drive results and propel their organizations forward.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Acquired Knowledge | 20% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| People/Team Management | 20% | Leadership | 50% |
| Team Composition | 50% | ||
| Problem solving | 20% | Number of incidences | 30% |
| Evidence of problem resolved | 70% | ||
| Acquired competencies | 20% | Relevant training completed | 50% |
| Certifications received | 50% | ||
| Overall Achievement | 20% | Recognition received | 50% |
| Why win the award | 50% |
Nominations must be accompanied by a good quality, electronic photograph that can be used for publicity purposes.
Best Operations Manager – Information Technology, Human Resources, Finance & Accounting, Contact Centers
Recognizes top performers across IT, HR, Finance & Accounting, and Contact Centers. They assess technical knowledge, innovative problem-solving, and team leadership. Training, certifications, and past achievements are also key. This award honors exceptional individuals who drive results and propel their organizations forward.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Acquired Knowledge | 20% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| People/Team Management | 20% | Leadership | 50% |
| Team Composition | 50% | ||
| Cost Control | 20% | Cost control strategy | 30% |
| Evidence of cost savings | 70% | ||
| Leadership | 20% | Relevant training completed | 50% |
| Certifications received | 50% | ||
| Overall Achievement | 20% | Recognition received | 50% |
| Why win the award | 50% |
Nominations must be accompanied by a good quality, electronic photograph that can be used for publicity purposes.
Best Operations Director – Information Technology, Human Resources, Finance & Accounting, Contact Centers
Recognizes top performers across IT, HR, Finance & Accounting, and Contact Centers. They assess technical knowledge, innovative problem-solving, and team leadership. Training, certifications, and past achievements are also key. This award honors exceptional individuals who drive results and propel their organizations forward.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Acquired Knowledge | 20% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| People/Team Management | 20% | Leadership | 50% |
| Team Composition | 50% | ||
| Budget & Cost Control | 20% | Budget planning and cost control strategy | 40% |
| Evidence of budget & cost savings | 60% | ||
| Leadership | 20% | Relevant training completed | 50% |
| Certifications received | 50% | ||
| Overall Achievement | 20% | Recognition received | 50% |
| Why win the award | 50% |
Nominations must be accompanied by a good quality, electronic photograph that can be used for publicity purposes.
Best Transformation Leader – Information Technology, Human Resources, Finance & Accounting, Contact Centers
Honors individuals driving positive change across IT, HR, Finance & Accounting, and Contact Centers. They evaluate leaders who leverage technology and innovative thinking to implement successful transformations. Strong leadership, well-defined transition plans, and a demonstrably positive impact on people are crucial. This award recognizes leaders who create a culture of continuous improvement and empower their teams to thrive.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Transformation Area | 25% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| Knowledge/Concept | 25% | Leadership | 50% |
| Concept | 50% | ||
| People Management | 25% | Transition plans | 40% |
| Evidence of transformation impact on people | 60% | ||
| Recognition Received | 25% | Recognition received | 50% |
| Accrediting organization | 50% |
Nominations must be accompanied by a good quality, electronic photograph that can be used for publicity purposes.
Best Thought Leader – Information Technology, Human Resources, Finance & Accounting, Contact Centers
Recognizes individuals who spark innovation across IT, HR, Finance & Accounting, and Contact Centers. They seek out those who share disruptive ideas and success stories through various platforms, inspiring a broad audience. Uniqueness and the ability to influence positive change within their field are also key factors. This award celebrates thought leaders who become catalysts for progress in their respective industries.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Success stories | 25% | Technology and Innovation | 60% |
| Trend Setting, creativity (evidence of white paper or write-up) | 40% | ||
| Disruptive ideas | 25% | Leadership Area | 50% |
| Area of deployment for efficiencies and advantage points | 50% | ||
| Inspiration | 25% | Platforms used (blog, social media, webinars etc) | 30% |
| Audiences impacted | 70% | ||
| Uniqueness | 25% | Recognition received | 50% |
| Accrediting organization | 50% |
Nominations must be accompanied by a good quality, electronic photograph that can be used for publicity purposes.
Best Account Manager – Information Technology, Human Resources, Finance & Accounting, Contact Centers
Recognizes individuals who spark innovation across IT, HR, Finance & Accounting, and Contact Centers. They seek outHonors top performers across IT, HR, Finance & Accounting, and Contact Centers. This award recognizes those who excel in client relationships, leveraging innovative solutions to solve problems and drive cost savings. Strong leadership and team management are essential, with a proven track record of client satisfaction a key factor.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Client management | 20% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| Problem solving skills | 20% | Number of incidences | 30% |
| Evidence of problem resolved | 70% | ||
| Cost Savings | 20% | Cost control strategy | 30% |
| Evidence of cost savings | 70% | ||
| People Management | 20% | Leadership | 50% |
| Team Composition | 50% | ||
| Recognition from client | 20% | Recognition received | 50% |
| Why win the award | 50% |
Nominations must be accompanied by a good quality, electronic photograph that can be used for publicity purposes.
Best Customer Experience Agent – Information Technology, Human Resources, Finance & Accounting, Contact Centers
Spotlights exceptional service across IT, HR, Finance & Accounting, and Contact Centers. They assess an agent's ability to manage client relationships, creatively solve problems, and consistently exceed expectations. Strong customer feedback, a track record of achievement, and recognition from clients and peers are all hallmarks of this award winner.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Client management | 20% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| Problem solving skills | 20% | Number of incidences | 30% |
| Evidence of problem resolved | 70% | ||
| Achievement | 20% | Customer Feedback | 30% |
| Service Level Achievement Record | 70% | ||
| People Management | 20% | Leadership | 50% |
| Team Composition | 50% | ||
| Recognition from client | 20% | Recognition received | 50% |
| Why win the award | 50% |
Nominations must be accompanied by a good quality, electronic photograph that can be used for publicity purposes.
Best Digital Experience Agent - Information Technology, Human Resources, Finance & Accounting, Contact Centers
Recognizes IT, HR, Finance & Accounting, and Contact Center professionals who transform customer service through digital innovation. They assess an agent's ability to manage client relationships and creatively solve problems, with a strong focus on leveraging digital tools and strategies. This award recognizes those who utilize digital marketing expertise to deliver exceptional results and create a consistently positive digital experience for customers.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Client management | 20% | Technology and Innovation | 60% |
| Trend Setting, creativity | 40% | ||
| Problem solving skills | 20% | Number of incidences | 30% |
| Evidence of problem resolved | 70% | ||
| Creativity & Innovation | 20% | Digital Marketing Deployed | 30% |
| ROI on Digital Marketing | 70% | ||
| People Management | 20% | Leadership | 50% |
| Team Composition | 50% | ||
| Recognition from client | 20% | Recognition received | 50% |
| Why win the award | 50% |
Nominations must be accompanied by a good quality, electronic photograph that can be used for publicity purposes.
ESG Driven Economic Resilience Leadership Award
To recognize an individual who has demonstrated exceptional leadership in rebuilding the economic strength of a community. Will have spearheaded initiatives that fostered a resurgence of economic activity that could involve initiatives such as workforce development, diversification of industries, or disaster preparedness.
| Judging Criteria | Weightage | Attributes | Weighting |
|---|---|---|---|
| Uniqueness & Innovation | 30% | Originality & Creativity | 30% |
| Unique approaches, technologies, or strategies | 30% | ||
| New benchmarks | 40% | ||
| Effectiveness & Impact: | 25% | Sustainability objectives & targets | 60% |
| Measurable Impacts | 40% | ||
| Dynamism / Momentum | 20% | Adaptability & agility in responding to sustainable challenges | 70% |
| Lessons learnt & improvement measures | 30% | ||
| Implementing Conclusions | 25% | Influence & adoption rate | 100% |
Nominations must be accompanied by a good quality, high resolution Company logos which can be used for publicity purposes.
Woman Leader in Building Sustainable Equity within the GBS Industry
Recognizes a woman leader who demonstrates exceptional leadership in promoting equity within the business services industry or across various sectors. Her efforts should demonstrably contribute to economic growth.
| Judging Criteria | Weighting | Attributes | Weighting |
|---|---|---|---|
| Diversity & Inclusion | 30% | Hiring practices | 60% |
| Leadership positions / roles | 40% | ||
| Equal Access | 25% | Education & Skills training | 60% |
| Gender pay gap | 40% | ||
| Policies | 20% | Positive impact on organization, industry and communities | 70% |
| Regional & Global Development | 30% | ||
| Equity | 25% | Productivity rate, innovation & economic prosperity | 40% |
| Empowerment | 60% |
Nominations must be accompanied by a good quality, high resolution Company logos which can be used for publicity purposes.
Past Winners
OM Excellence Awards 2016
| Corporate Category | Company |
|---|---|
| Operational Excellence in Information Technology | Datacom Systems Asia Sdn Bhd |
| Operational Excellence in Human Resource | Aegis BPO Malaysia Sdn Bhd |
| Operational Excellence in Contact Centers | Aegis BPO Malaysia Sdn Bhd |
| Best Practices in Infrastructure Management | HDC Data Centre Sdn Bhd |
| Best Practices in Business Process Transformation | Cuscapi Berhad |
| Best Practices in Corporate Social Responsibility | Brandt International Sdn Bhd |
| Operational Excellence in Human Resource (mentions) | OS HRS Sdn Bhd |
| Best Practices in Business Process Transformation (mentions) | IBM GDC |
OM Excellence Awards 2017
| Corporate Category | Company |
|---|---|
| Best in Operational Excellence Information Technolog | Standard Chartered Global Business Services Sdn Bhd |
| Best in Operational Excellence Human Resource | OS HRS Sdn Bhd |
| Best in Operational Excellence Contact Centre | Tenaga Nasional Berhad |
| Best Practices Information Technology | AIG Technologies (Malaysia) Sdn Bhd |
| Best Practices Infrastructure Management Services | Cuscapi Berhad |
| Best Practices in Corporate Social Responsibility | NTT MSC Sdn Bhd |
| Best Practices Corporate Social Responsibility | Standard Chartered Global Business Services Sdn Bhd |
GBS Asia Awards 2018
| Corporate Category | Company |
|---|---|
| Operational Excellence – Contact Centre | Daythree Business Services Sdn Bhd |
| Global Business Services – Regional Growth Leader | Standard Chartered Global Business Services Sdn Bhd |
| Operational Excellence – Information Technology | Emerio (Malaysia) Sdn Bhd |
| Operational Excellence – Finance & Accounting | Genpact Malaysia Sdn Bhd |
| Best Practices – Business Process Transformation | Tenaga Nasional Berhad |
| Best Practices – Infrastructure Management Services | HDC Data Centre Sdn Bhd |
| Best Practices – Corporate Social Responsibility | HSBC Electronic Data Processing (Malaysia) Sdn Bhd |
| Best Practices – Corporate Social Responsibility | BP Business Service Centre Asia Sdn Bhd |
GBS Asia Awards 2019
Corporate Category (Winners)
| Operational Excellence | Information Technology | Avows Technologies Sdn Bhd |
| Serba Dinamik IT Solutions Sdn Bhd | ||
| Finance & Accounting | JABIL Sdn Bhd | |
| Human Resources | HSBC Electronic Data Processing (Malaysia) Sdn Bhd | |
| Contact Centre | Daythree Business Services Sdn Bhd | |
| Best Practices | Information Technology | HSBC Electronic Data Processing (Malaysia) Sdn Bhd |
| Infrastructure Management Services | HDC Data Centre Sdn Bhd | |
| Information Management Systems | Amway Business Services Asia Pacific Sdn Bhd | |
| Business Process Transformation | CBRE Asia Pacific Business Services Sdn Bhd | |
| Corporate Social Responsibility | ACGO GSI (Malaysia) Sdn Bhd | |
| Best New GBS Provider of the Year | Aspiro Sdn Bhd | |
| UST Global Malaysia | ||
| Best Digital GBS Provider | Dell Technologies Malaysia | |
Corporate Category (Merit)
| Operational Excellence | Association of International Certified Professional Accountants |
| Best New GBS Provider of the Year | SANCY Berhad |
| Tricor Shared Services Sdn bhd | |
| Woodwing Digital Services Sdn Bhd | |
| Best Digital GBS Provider | Serba Dinamik IT Solutions Sdn Bhd |
| UST Global Malaysia |
Nominations must be accompanied by a good quality, high resolution Company logos which can be used for publicity purposes.
Individual Category
OM Excellence Awards 2016
| Individual Category | Winner (Organization) |
|---|---|
| Best Professional Agent in Human Resource |
Fong Ye Siang OS HRS Sdn Bhd |
| Best Professional Agent in Contact Centers |
Low Kar Kee Telecontinent Sdn Bhd |
| Best Team Leader in Human Resource |
Le Cao Thanh OS HRS Sdn Bhd |
| Best Team Leader in Contact Centers |
Prabu Ganesh A/L Tamil Selvam SRG Asia Pacific Sdn Bhd |
| Best Operations Manager in Contact Centers |
Nurul Shalia Aegis BPO Malaysia Sdn Bhd |
| Best Operations Director in Contact Centers |
Devi Verabathran Brandt International Sdn Bhd |
| Best Thought Leader in Information Technology |
Michael Warren Emerio Corporation Sdn Bhd |
| Best Account Manager in Human Resource |
Kabil Shamsuri Brandt International Sdn Bhd |
| Best Transformation Leader in Information Technology |
Padmanabh Padiyar IBM GDC |
| Best Account Manager in Contact Centers |
Jusri Ong Chin Yap Telecontinent Sdn Bhd |
| Best Team Leader in Contact Centers (Special Mentions) |
Kokilavani A/P Elangkovan SRG Asia Pacific Sdn Bhd |
| Best Operations Manager in Contact Centers (Special Mentions) |
Gven Sivalingam SRG Asia Pacific Sdn Bhd |
OM Excellence Awards 2017
| Individual Category | Winner (Organization) |
|---|---|
| Best Professional Agent Information Technology |
Vijayalakshmi Sellaiah AIG Technologies (Malaysia) Sdn Bhd |
| Best Professional Agent Human Resource |
Noor Fatin Binti Hasan OS HRS Sdn Bhd |
| Best Professional Agent Contact Centre |
Usha Ramasamy Brandt International Sdn Bhd |
| Best Team Leader Human Resource |
Doros Virginia OS HRS Sdn Bhd |
| Best Team Leader Contact Centre |
Sathya Rabi Daythree Business Services Sdn Bhd |
| Best Operations Manager Human Resource |
Francine Rosario Aegis BPO Malaysia Sdn Bhd |
| Best Operations Manager Information Technology |
Rajaram Krishnan AIG Technologies (Malaysia) Sdn Bhd |
| Best Operations Manager Contact Centre |
Chiew Sin Kwang Daythree Business Services Sdn Bhd |
| Best Operations Director Information Technology |
Mike Mead AIG Technologies (Malaysia) Sdn Bhd |
| Best Operations Director Contact Centre |
Ajay Agarwal Aegis BPO Malaysia Sdn Bhd |
| Best Transformation Leader Contact Centre |
Ir. Parameswaran A/L A Shanmuganathan Tenaga Nasional Berhad |
| Best Thought Leader Contact Centre |
Raymond Devadass Daythree Business Services Sdn Bhd |
| Best Account Manager Human Resource |
Muhamad Zakiee Bin Ab Rahman Brandt International Sdn Bhd |
| Best Account Manager Contact Centre |
Charanjit Kaur Daythree Business Services Sdn Bhd |
GBS Asia Awards 2018
| Individual Category | Winner (Organization) |
|---|---|
| Best Team Leader – Information Technology |
Mohammad Naveed Bin Mohammad Saddique AIG Technologies (Malaysia) Sdn Bhd |
| Best Operations Manager – Information Technology |
Palaniappan Arunachalam AIG Technologies (Malaysia) Sdn Bhd |
| Best Transformation Leader – Information Technology |
Thirumalai Srinivasan Subbarayalu AIG Technologies (Malaysia) Sdn Bhd |
| Best Operations Director – Contact Center |
Rita Rohini Joshua Brandt International Sdn Bhd |
| Best Operations Manager – Human Resource |
Isabelle Liyu Beier Brandt International Sdn Bhd |
| Best Operations Director – Human Resource |
Mohd Kabil Shamsuri Brandt International Sdn Bhd |
| Best Transformation Leader – Human Resource |
Munirah Looi Brandt International Sdn Bhd |
| Best Operations Manager – Contact Center |
Chiew Sin Kwang Daythree Business Services Sdn Bhd |
| Best Team Leader – Human Resource |
Nur Hayati Binti Che Ni OS HRS Sdn Bhd |
| Best Professional Agent – Human Resource |
Ha Na Phi OS HRS Sdn Bhd |
| Best Transformation Leader – Information Technology |
Mohamed Abdel Razek Standard Chartered Global Business Services Sdn Bhd |
| Best Professional Agent – Contact Centers |
Nur Farhana Binti Fadzil Tenaga Nasional Berhad |
| Best Team Leader – Contact Center |
Nizam Bin Tukinam Tenaga Nasional Berhad |
| Best Transformation Leader – Contact Center |
Parameswaran A/L A. Shanmuganathan Tenaga Nasional Berhad |
| Best Account Manager – Contact Center |
Hemadasa A/L N. Amarasingam Tenaga Nasional Berhad |
GBS Asia Awards 2019 (Winners)
| Best Professional Agent – Information Technology |
Chin Chong Kang AIG Technologies (Malaysia) Sdn Bhd |
| Best Team Leader – Information Technology |
Logaraj Chamuhenaden AIG Technologies (Malaysia) Sdn Bhd |
| Best Operations Manager – Information Technology |
Jegathesh Loganathan AIG Technologies (Malaysia) Sdn Bhd |
| Best Operations Manager – Contact Centre |
Chiew Sin Kwang Daythree Business Services Sdn Bhd |
| Best Operations Director – Contact Centre |
Praba Chilatorai Daythree Business Services Sdn Bhd |
| Best Transformation Leader – Contact Centre |
Chiew Sin Kwang Daythree Business Services Sdn Bhd |
| Best Thought Leader – Contact Centre |
Raymond Devadass Daythree Business Services Sdn Bhd |
| Best Account Manager – Information Technology |
Kalaiselvan Perumala AIG Technologies (Malaysia) Sdn Bhd |
GBS Asia Awards 2019 (Merit)
| Best Team Leader – Information Technology |
Ganeshkumar K Karunagharan AIG Technologies (Malaysia) Sdn Bhd |
| Best Operations Manager – Information Technology |
Taniushbabu Gilvarajil AIG Technologies (Malaysia) Sdn Bhd |
GBS Asia Awards 2020
Individual Awards
| Individual Category | Winner / Organization |
|---|---|
| Best Professional Agent in Finance & Accounting | Anna Tan Chew Yin Amway Business Services Asia Pacific Sdn Bhd |
| Best Team Leader in Finance & Accounting | Pang Siew Kim Amway Business Services Asia Pacific Sdn Bhd |
| Best Operations Manager in Finance & Accounting | Lee Peck Huey Kimberly-Clark Regional Services (M) Sdn Bhd |
| Best Transformation Leader in Contact Centre | Chiew Sin Kwang Daythree Business Services Sdn Bhd |
| Best Thought Leader in Information Technology | Wong Weng Yew Extreme Broadband Sdn Bhd |
| Best Operations Director in Contact Centre | Prabagaran Chilatorai Daythree Business Services Sdn Bhd |
| Best Operations Director in Information Technology | Yap Tuck Keong HDC Data Centre Sdn Bhd |
Corporate Awards – Winners
| Corporate Category | Winner / Organization |
|---|---|
| Operational Excellence in Contact Centre | Daythree Business Services Sdn Bhd |
| Operational Excellence in Finance & Accounting | Kimberly-Clark Regional Services (M) Sdn Bhd |
| Operational Excellence in Human Resources | CBRE Asia Pacific Business Services Sdn Bhd |
| Operational Excellence in Information Technology | NTT Malaysia Digital Business Solutions Sdn Bhd |
| Best Practices in Business Continuity Plan | CBRE Asia Pacific Business Services Sdn Bhd |
| Best Practices in Business Process Transformation | Daythree Business Services Sdn Bhd |
| Best Practices in Information Technology | Infopro Sdn Bhd |
| Best Practices in Infrastructure Management Services | HDC Data Center Sdn. Bhd. |
| Best Practices in Work From Home Company of the Year | HSBC Electronic Data Processing (Malaysia) Sdn Bhd |
| Best Digital GBS Provider of the Year | Aspiro Sdn Bhd |
| Regional GBS Company of the Year | Kimberly-Clark Regional Services (M) Sdn Bhd |
Corporate Awards – Merits
| Corporate Category | Merit / Organization |
|---|---|
| Operational Excellence in Finance & Accounting | CBRE Asia Pacific Business Services Sdn Bhd |
| Operational Excellence in Human Resources | Aegis BPO Malaysia Sdn Bhd |
| Best Practices in Business Continuity Plan | Daythree Business Services Sdn Bhd |
| Best Practices in Business Process Transformation | Aspiro Sdn Bhd |
| Best Practices in Information Technology | Daythree Business Services Sdn Bhd |
| Best Practices in Infrastructure Management Services | Hitachi Sunway Information Systems Sdn Bhd |
| Regional GBS Company of the Year | Amway Business Services Asia Pacific Sdn Bhd |
GBS Asia Awards 2021
INDIVIDUAL CATEGORY - MERIT
| Category | Nominee s Name |
|
Best Account Manager in Contact Centre |
Siva Prasad |
|
Best Professional Agent in Contact Centre |
Gary Tan Kiat Juan |
|
Best Transformation Leader in Information Technology |
Anthony Gerald R. Victor |
|
Best Leader of the Year |
Eddy Wong Kok Hoe |
INDIVIDUAL CATEGORY - WINNERS
|
Best Account Manager in Contact Centre |
Tan Yik Seng |
|
Best Operations Director in Human Resources |
Julie Beh Pooi Lie |
|
Best Operations Director in Information Technology |
Yap Tuck Keong |
|
Best Operations Manager in Contact Centre |
Alex Yeoh Kok Leong |
|
Best Operations Manager in Contact Centre |
Chan Wai Han |
|
Best Professional Agent in Finance & Accounting |
Foot Chin Wai Hong |
|
Best Thought Leader in Information Technology |
Liew June Chiat |
|
Best Team Leader in Contact Centre |
Satheesh Nair A/L Raman Kutty |
|
Best Team Leader in Finance & Accounting |
Lam Chee Ming |
|
Best Transformation Leader in Contact Centre |
Chiew Sin Kwang |
|
Best Transformation Leader in Information Technology |
Rohan Chowdhary |
|
Best Leader of the Year |
Leang Wah Choon |
CORPORATE CATEGORY - SPECIAL MENTION
| Category | Company Name |
|
Best New GBS Provider of the Year |
Cloud Mile Limited |
|
Operational Excellence in Information Technology |
Hartalega Sdn Bhd |
CORPORATE CATEGORY - MERIT
|
Best New GBS Provider of the Year |
The Association of International Certified Professional Accountants |
|
Operational Excellence in Human Resource |
Aegis BPO Sdn Bhd (Startek) |
|
Operational Excellence in Information Technology |
Avows Technologies Sdn Bhd |
|
Work From Home Company of the Year |
Brandt International Sdn Bhd |
CORPORATE CATEGORY - WINNERS
|
Best Digital GBS Provider |
Dell Global Business Center Sdn Bhd |
|
Best New GBS Provider of the Year |
Clarivate (Malaysia) Sdn Bhd |
|
Best Practices in Business Process Transformation |
Daythree Business Services Sdn Bhd |
|
Best Practices in Corporate Social Responsibility |
Dell Global Business Center Sdn Bhd |
|
Best Practices in Infrastructure Management Systems |
HDC Data Centre Sdn Bhd |
|
Best Practices in Information Technology |
Dell Global Business Center Sdn Bhd |
|
Operational Excellence in Contact Centre |
Telecontinent Sdn Bhd |
|
Operational Excellence in Finance & Accounting |
Kimberly Clark Regional Services Malaysia |
|
Operational Excellence in Human Resource |
Brandt International Sdn Bhd |
|
Operational Excellence in Human Resource |
Clarivate (Malaysia) Sdn Bhd |
|
Operational Excellence in Information Technology |
Dell Global Business Center Sdn Bhd |
|
Work From Home Company of the Year |
Dell Global Business Center Sdn Bhd |
CORPORATE CATEGORY - OVERALL
|
Overall Corporate Achievement Award |
Dell Global Business Center Sdn Bhd |
Let's Get In Touch!
The Secretariat, GBS Malaysia
PIKOM - The National Tech Association of Malaysia
E1, Empire Damansara
E-01-G, Jalan PJU 8/8A, Damansara Perdana
47820 Petaling Jaya
Selangor Darul Ehsan
Tel: 03-7622 0079 Ext. 221 ( Ms. Liana Alel)
Email: gbsa@gbsmalaysia.org.my
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